We're so sorry that happened! Please use the form linked here to send us the details with attached photos and we'll help you resolve this issue ASAP.

There are times when a courier will mark your package as delivered when, in fact, the package is still in transit. Please contact our Customer Care team here, and we’ll assist you in locating the package.

Once your order has shipped from our warehouse, we are unable to update your delivery address.

If you ordered UPS Priority Shipping, we recommend creating an account with the shipping carrier, and requesting that they update your shipping address! For privacy reasons, this isn't something we can do once the order is marked as shipped.

International shipping rates are flat-rate ($70 for suits and accessories, $25 for swatches) and include all duties & taxes, with the exception of duties collected by countries in the European Union. Please see our Shipping Policy page here for the most up-to-date information on international shipping.

In-stock merchandise shipped to the U.S. (via standard shipping) arrives within 5-10 business days.

Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items. Please see our Shipping Policy page here for more details on shipping to Canada and other international destinations

Please triple-check your shipping address before you check out, as it is often impossible for us to change it after the fact. If you do notice that you've ordered an item to the incorrect address, please contact our Customer Care team here, and we'll do our best to correct the issue.

We can’t wait for you to receive your order either! As soon as your order ships, we’ll send you a shipping confirmation with your tracking number. Sometimes, it can take up to 48 hours for your tracking number to update.

Some carriers may experience delivery delays, or may occasionally fail to scan packages until they’re out for delivery, but rest assured, your order is still on its way to you. However, if more than 10 business days have passed, and there is no movement in your tracking, let us know and we’d be happy to look into it!

Yes, we ship internationally! Please see our Shipping Policy for the most up-to-date information on shipping rates, duties, customs, and more.

We try our absolute best to accurately estimate our shipping windows, but there are rare occasions when things unexpectedly change. If that happens, our Customer Experience team will reach out with a new shipping time-frame and additional information.

If the new shipping date doesn't work for your wedding timeline, we can help you swap out the dress for an in-stock style!

Please see our Shipping Policy page here for the most up-to-date shipping prices.

Preorder allows you to purchase an item as it's making its way to our warehouse. When you preorder a suit, we're guaranteeing that it will ship to you as soon as it's processed through our warehouse. Expected delivery dates for preorder items can be found on each product page.

Since some pre-orders are still making their way to our warehouse, we're unable to accurately determine an exact ship date. We won't bore you with the logistical details, but there are various sticking points where things can get a little delayed. For example, during the holidays, port congestion can cause extended delays. By providing a broader shipping window, it allows us room for any of those unexpected delays while still meeting your expectations. We will always reach out to customers whose orders are affected by unforeseen delays and help resolve the issue in a timely manner!

Potentially, but it's not guaranteed! Because pre-ordered items are still making their way to our warehouse, we cannot 100 percent guarantee their arrival date.

We want you to have the item you love the most, but we don't want to add any additional stress to the wedding. If you want to cross your fingers and wait for your pre-ordered item, we recommend purchasing an in-stock option as well to have as a backup in case it doesn't arrive on time.

Please see our shipping policy page for the most up-to-date information.

Please see our Shipping Policy page here for the most up-to-date shipping prices.